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Nikitaa Kailash Gupta

Operations professional with 4+ years' experience in operations, client engagement and process coordination. Skilled at MIS reporting, CRM tools, lead generation and stakeholder communication. Seeking roles in operations or client success where analytical thinking and strong communication drive measurable impact.

Summary

Proactive professional with 4+ years' experience in customer-facing roles and operations, skilled in lead generation, CRM tools, MIS reporting, and client relationship management. Strong command of MS Office and a quick learner with good communication and negotiation skills.

Work Experience

Since May 2023 – Present

Operation Executive and Coordinator — Hinduja Housing Finance Ltd.

  • Handling DSA channel for Housing Loans, LAP (Loan Against Property), and Affordable Housing products.
  • Ensuring smooth documentation, disbursement, and customer relationship management.
  • Maintaining and updating MIS reports using Excel for tracking performance, leads, and operational efficiency.
Sept 2021 – May 2023

Telecalling Associate & Footfall Associate — Cars24

  • Engaged with customers for car evaluation and resale processes.
  • Built rapport to drive high-quality lead conversion.
Aug 2020 – Sept 2021

Telecaller — Reliance Nippon Life Insurance

  • Handled outbound calling for insurance lead generation.
  • Maintained accurate records and met daily conversion targets.

Additional Skills

  • Strong command over MS Office Suite (Excel, Word, PowerPoint)
  • CRM & Sales Tracking Tools
  • Lead Generation and Conversion
  • Excellent Negotiation and Convincing Skills

Education

Post Graduation

Master of Science

70.00% : Babasaheb Ambedkar Marathwada University

Under Graduation

Bachelor of Science

69.72% : Babasaheb Ambedkar Marathwada University

Higher Secondary Certificate

12th

60.00% : Maharashtra State Board of Secondary and Higher Secondary Education

Secondary School Certificate

10th

82.80% : Maharashtra State Board of Secondary and Higher Secondary Education

Personal Information

Date of Birth: 31 December 1999
Marital Status: Unmarried
Nationality: Indian
Languages Known: English, Hindi, Marathi